Privacy Policy

Privacy Policy

The Essential Military Benefits, Education & Resources (EMBER) pathway is a resource-based website, gathering all known military associated programs into one site. The information/content on the EMBER site showing the various services and programs are obtained directly from the original services/programs’ website and are subject to their own privacy policies found on each of their respective websites.

Personal information

As per BC Laws, “personal information” means information about an identifiable individual and includes employee personal information but does not include

(a) Contact information, or
(b) Work product information

What personal Information do we collect?

EMBER collects personal information through the web form submissions created when individuals/entities fill out the “Contact Us” form to express interest in obtaining more information about the website or are requesting that their service(s)/program(s) be included in the site.

 

Personal Information that is collected may include:

  • First and Last Name
  • Company/Organization Name
  • Email Address
  • Phone Number

How do we use and disclose personal information?

We use this information for the following purposes:

 

  • To ensure our records are accurate
  • To assist in data analytics
  • To better understand the needs of the military community in order to provide a more wholesome experience

Obtaining and Withdrawing Your Consent

By choosing to use EMBER and providing us with personal information, you are consenting to the collection, use and disclosure of your information in accordance to the privacy policy and the purpose stated at time of collection. We may seek your expressed consent where required by law or in situations where further consent is necessary or appropriate. You may withdraw your consent to use and/or disclose your personal information at any time, unless the information is necessary to fulfil legal obligations.

How do we safeguard personal information?

Policies, procedures, guidelines, and safeguards are been put in place at EMBER to ensure your personal information is protected. Our employees have access to your personal information to enable them to perform their duties. Any personal information collected will be used only for the purposes identified at the time of collecting the information and will be retained for as long as is necessary or required by law. Security measures including passwords, restricted access to our offices and records, physical access security, and file encryption have been put in place to protect your information against unauthorized access, modification, loss, theft or general misuse. From time to time, sometimes beyond our control, there may be breaches in the controls we established to keep your personal information confidential. In the event a breach occurs, EMBER will take all reasonable measures to secure the personal information, including requiring any third party service providers to take such appropriate measures considered necessary to secure and remedy the breach.

 

In the event a detected breach may result in the potential risk of harm, disclosure of sensitive information or risk of theft of identity and/or assets, EMBER will contact you as soon as possible, as we would if you had raised a privacy complaint with us directly, outlining the details and actions taken to reduce the risks identified. At EMBER we take the responsibility of securing your personal information very seriously and will take measures we determine appropriate in the circumstances to mitigate any identified risks to you.

Google Analytics

Our website uses Google Analytics, a service provided by Google, which tracks visitor sessions and other performance details such as demographics and interests. This data is used to understand behaviours in order to improve our website to assist you. At no time is your personal information passed onto Google Analytics, in accordance with Google Analytics Terms of Service. If you would like to opt out of this data collection, download the Google Analytics Opt Out Browser add on.

Access and Modification of personal information

Upon request, EMBER will provide you with access to your personal information we have on record at the time of request. In addition and if requested, EMBER may provide you with a list of third parties, to whom your personal information was provided, such as a particular partner post-secondary institution. In certain circumstances, EMBER may not be able to provide you with access to specific pieces of information in order to ensure the privacy and confidentiality of information belonging to others.

For example: (i) information containing references to other individuals (ii) information that has been destroyed (iii) information that is too costly to retrieve. In addition, EMBER is not responsible for information handled by a third party, such as a partner post-secondary institution.

Changes to our privacy policy

EMBER will continue to be relevant and current with regards to our privacy policy due to the changing technologies and laws and meet the needs of our users and the public. If there are any changes to our privacy policy, they will be posted on this page.

Questions and Complaints

EMBER is committed to treating you with respect and consideration in all dealings. From time to time, however, a misunderstanding or error may occur regarding matters of privacy. In such circumstances, EMBER will act diligently to resolve the problem and will contact you as soon as possible within 30 days of receiving your complaint. EMBER will respond to your complaint in a timely manner. Should you have a question regarding how EMBER handles your personal information, please contact our support personnel.

 

Email: mpabico@bcit.ca
Mail: British Columbia Institute of Technology
Attn: EMBER, Site Centre
SE6-109
3700 Willingdon Avenue
Burnaby, British Columbia
V5G 3H2